OVAE organization staff handling technical support inquiries
Support and Inquiries

Contact and Community Support

Do you have doubts about the safety of your filters or want to add a brand to our verification database? Our team of volunteers will respond to both the general public and distributors.

info Contact Info

mail

Email Address

info@eclipseseguro.es

gavel

Main Organization

OVAE — Volunteer Astronomy Observers of Spain

schedule

Documentary Review Hours

Monday to Friday: 09:00 - 18:00 (CET)

Note: We are part-time volunteers, so our hours are not fixed. We may not respond to your email immediately; it usually takes 2 to 3 days.

analytics Review Flow (OVAE)

When a user or manufacturer submits a review request, our group of amateurs follows a documentary review process before listing the brand for guidance:

01

Report Review: Cross-checking the EN ISO 12312-2 report with the database of EU accredited laboratories.

02

Model Validation: Verification that the printed model matches exactly with the tested batches.

03

Representation Tracking: Confirmation of the registration and validity of the European Representative (EU-REP).

04

Transparency: Request for supply chain traceability information according to Blue Guide recommendations.

verified_user Transparency Commitment

Eclipseseguro.es is a platform driven by astronomers and science communicators integrated into the informal collective without legal personality (natural persons) of OVAE. We do not sell products or receive commercial commissions; we review data in an amateur and independent manner for the benefit of public eye health, without assuming legal responsibility for the final products.

Inquiry and Registration Form

Open both to the general public for questions or comments, as well as to manufacturers for the documentary review of commercial batches.

Leave blank if you are a private citizen

Code printed on the arm or certificate

Issuing country of the safety documentation

Amazon, Temu or official website link